Terms & Conditions

Product Depiction

Product images are a representation of the actual product. We attempt to display product images as accurately as possible; however images may vary from the actual product. If you have any questions about any of our products please contact us by phone, email or live chat.

Inventory

We make every effort to keep our product inventory status current; however inventory levels change quickly and cannot be guaranteed. If you would like to confirm that inventory is available for immediate delivery, please contact us by phone, email or live chat.

1) TERMS

Unless otherwise agreed to in writing, payments are due in full before delivery. We accept: VISA, MASTERCARD and AMERICAN EXPRESS. Upon approval for credit, payment terms are Net 30 Days unless otherwise agreed upon. Alpha Supplies Limited reserves the right, at its discretion to refuse credit to anyone it deems unsuitable for the privilege. Overdue accounts will automatically have their credit withdrawn until balance is paid in full. Accounts not paid within the agreed upon terms will be subject to a 2% monthly finance charge.

For assistance with invoices and payments, please contact [email protected]
Payment can be made by:
-Credit card
-e-Transfer
-EFT Direct Deposit
-Mailing a cheque to Alpha Supplies Limited Head Office, 210 Silver Star Blvd, Unit 826, Scarborough ON, M1V 5J9

2) ORDERING

There are three easy ways to order from Alpha Supplies Limited:

1. Shop Online: www.alphasupplies.ca
2. Telephone: 416-815-4594
3. Email: [email protected]

3) PRICING

Unless otherwise agreed upon in writing, all pricing is subject to change without notice. Please contact our order desk for confirmed pricing.

4) MINIMUM ORDER

Alpha Supplies Limited does not have a minimum order. Orders less than $250 will be subject to a shipping and handling fee of $25.00, which is applicable to Alpha Supplies Limited service area only. This does not apply for walk-in trade counter orders or pick up orders.

5) SALES TAX

Alpha Supplies Limited is required by law to add the appropriate current tax rate to all invoice sub-totals within the Province of Ontario.

6) DELIVERY

All orders submitted before 12:00pm, will be shipped within 48 business hours, subject to conditions outside of our control. Orders submitted after 12:00 pm will be processed the following business day.

7) RETURN / REFUND POLICY

Returns
At Alpha Supplies Limited we are committed to your full satisfaction and offer a 90-day return policy on our stocked products, subject to conditions as explained below. To begin a return, please contact our Customer Care Team.

Within 30 Days of the Invoice Date:
All stocked items may be returned within 30 days of the invoice date. If you are unhappy with the product or it did not work as expected, a full refund will be issued in the form of an in-store credit to your account.

Within 90 Days of the Invoice Date:
Unopened stocked items that are in original packaging may be returned and will be subject to a 25% restocking fee. A refund will be made in the form of an in-store credit to your account. Items that have been used, opened, or not in original condition, no longer qualify for a return and/or credit.

Final Sale and Special-Order Items:
Orders for final sale or special-order items cannot be cancelled or returned, and do not qualify for a refund. These items will be noted on the order confirmation and invoice.

8) DAMAGE/SHORTAGE CLAIMS

Our team takes great care in filling, checking and packaging your order. In the event of loss or damage, please note such on the delivery receipt and obtain an inspection report from the freight carrier immediately. It is the responsibility of the consignee to do a piece count before receiving and signing for any product and file any damage or missing claims with the carrier promptly after inspection. Claims must be filed within 3 days of receipt of shipment. For assistance, please contact our Customer Service Department at: 416-815-4594.

9) WASTE & DISPOSAL POLICY

Alpha Supplies Limited will pick up and dispose of waste from a customer upon request. The waste can only be packaging from products purchased from Alpha Supplies Limited (example: drums, cubes, skids etc.). There will be a $50.00 Disposal Fee for any waste returned to Alpha Supplies Limited from any customer.  For Empty Plastic Drums Specifically,  the charge is $15.00 per drum.

10) SAME DAY PICK UP POLICY

Same day pick-up of an order is available at Alpha Supplies Limited’ head office at 210 Silver Star Blvd, Unit 826 , Scarborough ON, M1V 5K9. Same day pick up is not available for online orders; please call Alpha Supplies Limited office.

Shipping Terms and Delivery Fee Guidelines

• Alpha Supplies Limited offers free delivery within Alpha Supplies Limited Service Area for orders of $250 or more. Alpha Supplies Limited Service Area is determined by postal code listing below; the map provided is only an illustration of the approximate area included.
• Any delivery to locations outside of Alpha Supplies Limited Service Area will be charged a delivery fee of 20% of the subtotal for the order.
• Canadian locations available for delivery include: AB, BC, MB, NL, NS, ON ,PE, QC, SK. For service in NT, NU, YT, please contact our office directly as online ordering is not available and these regions are subject to alternate delivery terms and fees.
• Alpha Supplies Limited reserves the right to charge freight and handling fees including, without limitation, fees for small orders, special handling and deliveries outside our normal shipping area (refer to service area map for exact boundaries).
• For any same day or next day deliveries, please contact our office before 10:00AM. A minimum charge of $49.99 will be applied for same day delivery and $29.99 for next day delivery. Same day and next day delivery is not available through online ordering. For large orders or locations outside our service area, please contact our team for a quote.
• The following postal code regions are in Alpha Supplies Limited Service Area: